Welcome to Gazebo Parts Shop’s FAQ section! We’ve compiled answers to the most common questions about our replacement parts, shipping policies, and customer service. Whether you’re maintaining your backyard oasis or managing commercial outdoor spaces, we’re here to help you find the right parts with minimal hassle.

About Our Products

What types of replacement parts do you offer?
We specialize in high-quality replacement parts for various outdoor structures including gazebos (self-assembly, patio, and pop-up models), hammocks, swing seats, parasols, and umbrellas. Our inventory focuses on the components that typically need replacement to extend the life of your outdoor furniture.
How do I know if a part will fit my specific outdoor furniture?
Most of our parts are designed to be compatible with multiple models and brands. We provide detailed specifications and measurements for each product. If you’re unsure about compatibility, please email our customer service team at [email protected] with your furniture model information and we’ll help you find the right match.
Do you sell complete outdoor furniture or just replacement parts?
We specialize exclusively in replacement parts and accessories to help you maintain and repair your existing outdoor furniture. This focus allows us to offer a wide selection of components at competitive prices.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your shipping information for faster checkout, and receive updates about our sales and new products.
How can I reset my password?
On the login page, click “Forgot Password” and enter the email address associated with your account. You’ll receive instructions to reset your password. If you don’t receive the email within 10 minutes, please check your spam folder or contact our customer service team.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:

Standard Shipping ($12.95): Shipped via DHL or FedEx, typically arriving 10-15 business days after processing (1-2 days). Includes full tracking.
Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after processing. Includes basic tracking.
How long does order processing take?
We process all in-stock orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes! We ship worldwide from our Georgia warehouse, though some remote areas in Asia and other regions may have delivery restrictions. During checkout, our system will confirm if we can deliver to your location.
Can I track my order?
Absolutely. All orders include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. For Free Shipping (EMS), basic tracking is available. You’ll receive your tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt for most unused items in original condition. Please contact our customer service team at [email protected] to initiate a return and receive instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
What if I receive a damaged or incorrect item?
We carefully package all orders, but if your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Credit card refunds may take an additional 3-5 business days to appear on your statement, depending on your bank’s processing time.

Additional Questions

Do you offer discounts for bulk orders?
Yes! If you’re a business or need multiple parts, please contact us at [email protected] for volume pricing options. We’re happy to work with hospitality businesses and commercial customers.
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST). For faster service, please include your order number in your inquiry.
Where is your company located?
Our headquarters and warehouse are located at 102 Hayes Dr, Pooler, GA 31322, USA. This central location allows us to efficiently ship to customers across the U.S. and internationally.

Didn’t find the answer you were looking for? Our customer service team is always happy to help with any questions about our gazebo parts, hammock components, or parasol accessories. Email us at [email protected] and we’ll get back to you promptly.