At Gazebo Parts Shop, we’re committed to providing quality replacement parts for your outdoor living essentials while ensuring a transparent shipping and returns process. Below you’ll find all the details about how we handle deliveries and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We stand behind our products and want you to be completely satisfied with your gazebo parts, hammock hardware, or other outdoor replacement components. If you need to return or exchange an item, please follow these steps:

Return Eligibility

  • 15-day return window from delivery date
  • Items must be unused in original packaging with all tags
  • Original proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened packages of small hardware (nuts, bolts, washers)
  • Custom-cut or modified parts
  • Items showing installation attempts or use

Return Process

Step 1: Initiate Your Return

Email our customer service at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Number]”
  • Product name and SKU/part number
  • Quantity and reason for return
  • Your contact information

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Ship Your Return

Package items securely, include the RMA number, and ship to:

Gazebo Parts Shop Returns
102 Hayes Dr
Pooler, GA 31322
USA

Important: Use a trackable shipping method as we can’t be responsible for lost returns.

Step 4: Refund Processing

After receiving and inspecting your return (3-5 business days), we’ll process your refund:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except for our errors or defective items.

Exchange Process

Follow the same steps as returns. After receiving your original item, we’ll ship the replacement. Shipping charges apply unless the exchange is due to our error.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a free replacement.

International Returns

Customers outside the U.S. are responsible for any customs fees, duties, or taxes associated with returns.

Need Help? Our customer service team is happy to assist with any shipping or returns questions. Email us at [email protected] and we’ll respond within 1-2 business days.